Support & FAQ
was added to your cart
My ER Videos
Toonvidio is currently in Beta so we are constantly working on new features, bug fixes, and pushing out new versions. Please check the
ToonVidio Status Page
for the list of known issues and latest release notes.
Submit a ticket
Your Email Address
What do you need help with?
I have a question before I purchase
I have a billing question
I’m confused about how something works
I think something is broken
I want to request a feature
I can't access my account / log into software
Did you search our Knowledge Base?
Yes I've checked the Knowledge Base.
search our docs here before opening a ticket:
Whats your order id?
Payment transaction identification number. If you haven't paid anything, simply enter Free.
What’s your question, comment, or issue?
Include as much detail as you can
Which platform have you noticed the issue on?
Specify if the issue occurs on PC or Mobile, which Operating System, Browser etc.
Send us a file, screenshot, or document (optional)
This will help us quickly identify and replicate the issue.
Join the community:
Toonvidio Facebook group
Free LIVE Training & QA:
Register for a Webinar